Faxing Problem

Subject: Faxing Problem Tue Nov 28, 2006 3:01 am

Cannot receive and send fax.

Guys! Any troubleshooting steps for this type of problem?

Number of posts : 21 Registration date : 2006-11-28

Things to remember if unable to send fax

1. filter (band pass) should be installed if ADSL or DSL is in service.

2. fax blocking option should be off

3. recommeded set-up

wall--->printer---->phone/ answering machine

- printer should be set in 4 rings

- phone/ answering machine on 2 rings

* voicemail does not work with the fax

4. ask cust if multiple phone line is used. Advice to buy a 2 line
phone adapter

5. try setting baudrate to 14400 or 9600

6. check if handset is defective, if possible replace handset and try sending fax again

***ALWAYS FOLLOW THE DSN TREE***

To send fax log on to

www.efax.com

E-FAX login information:

login number: 188 82237677
pin: 6867

Number of posts : 35 Registration date : 2006-11-29

error: can't receive fax

****power cycle the printer

- unplug the power cable from the wall socket
- remove the power supply from the back of the printer
- wait for five seconds
- firmly plug in the power supply at the back of the printer
- plug the power cable back into the wall socket

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some customers do not know how a power supply of the printer looks like, better to describe it to them (e.i, a power supply of the printer looks like a small black box that is connected at the back of the printer)

when putting back in the power supply, advise your customers that they should hear a click, and that would indicate that the power supply is firmly plugged in at the back of the printer

Number of posts : 21 Registration date : 2006-11-28

Q: What is Distinctive Ring?

A: Distinctive Ring is a function of your unit that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. One number is assigned as the fax line number and the other number is assigned as the voice line number. Each number is then given its own distinctive ring pattern, allowing the type of incoming call (voice or fax) to be identified by its specific ring.

In order to use the Distinctive Ring feature with the unit, you must subscribe to a Distinctive Ring service through the local telephone company. Ident-a-Ring, Smart Ring or Ring Master are some of the names given for this type of service.

Once you have subscribed to the local telephone company for this service, the machine will then need to be programmed to recognize the ring pattern assigned to the fax number. Before programming your machine, verify the telephone company has activated the distinctive ring number. Once the distinctive ring is programmed in the machine, the unit will recognize a fax call through the selected ring pattern within 2 cycles of ringing and will automatically answer with a fax tone. When the voice line is called, the machine will recognize the voice line ring pattern and will not interrupt the call.

Number of posts : 73 Registration date : 2006-11-13

926 printers use MS fax console to send faxes. check bundled software with the printer in the training pages

Number of posts : 14 Registration date : 2006-11-29

you may wanna try checking this link;

https://support.dell.com/support/topics/global.aspx/support/product_support/en/printer?c=us&l=en&s=gen&cs=

from louie

» just a simple flowchart on isolating a printer problem